Refund & Cancellation Policy

This policy explains how you can cancel your subscription or stop renewing, and how to ask for a refund of an amount you paid to Kayan. Read it with the Terms and Conditions.

1. Principle

Your payments are for a digital service that is activated as soon as payment is confirmed. We refund in the cases set out below, and nothing here affects any right the Egyptian law gives you, including Consumer Protection Law No. 181 of 2018 where it applies to you.

2. Cancelling and stopping renewal

• There is no automatic renewal and no automatic charge. You can stop at any time by not paying the next month; no cancellation step is needed.
• Access remains available until the end of the paid period and the grace period set by the platform.
• A request to close the account and delete the data is made in writing (see section 8).

3. Monthly subscription

A paid month is not refundable once access is activated, except in the cases in section 6 and as the law requires. (For a first purchase see section 4.)

4. First purchase: 14-day cancellation window

Within 14 calendar days of the activation of your account's first purchase you may ask to cancel it and receive back what you paid, provided that:

• for a perpetual license, the value of the hosting and maintenance for the period you used is deducted;
• and the request is not accepted where there has been serious use in breach of the Terms.

After the window, license amounts are refunded only in the cases in section 6 or as the law requires.

5. Hosting and maintenance

Monthly hosting and maintenance is paid for a month in advance and is not refunded once the month has passed or the service has been used in it, except in the cases in section 6.

6. Full refunds

We refund the full amount in these cases:

• a duplicate payment for the same order or month;
• charged but not activated: your card was charged and we could not activate the Package or renewal for a reason attributable to us or the system, and it could not be corrected within a reasonable time;
• an amount that does not match the order summary;
• any case in which the law requires a refund.

7. What is not refunded

• Fees or charges imposed by your card issuer or the payment provider outside our control, unless the law requires otherwise;
• custom services requested from us outside the Package (custom development, data migration, training) once performed;
• use in breach of the Terms that led to suspension of the account.

8. How to request

Write to us from the email registered on your account at the details in section 11, quoting the order number (shown on the payment confirmation page and in the payment history) and the reason. We may ask for further information to verify your identity and ownership of the account.

9. Refund method and timing

• We answer your request within [5] business days.
• The refund goes back to the payment method used, through XPay. How long it takes to appear in your account depends on your card issuer and the payment provider and is outside our control.
• On a refund we may suspend the related subscription from that date.

10. Pending or failed payments

A failed or cancelled payment does not activate a Package and does not restore access. If an amount was charged but confirmation from the payment gateway has not reached us, it is matched automatically as soon as it arrives; if that does not happen, contact us and we will investigate and refund what must be refunded.

11. Contact

Kayan

• Phone: 01287712761
• Email: patrick.atef08@gmail.com
• Address: Cairo/Egypt

If you believe your rights were not respected you may go to the competent authorities, including the Consumer Protection Agency or the courts.